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Priority Orders
We aim to dispatch your certificate the next working day after receiving your application.
If more than 7 days have passed since you applied, you can request an investigation.
Standard orders
We aim to dispatch your certificate within 10 working days of receiving your application.
If more than 28 days have passed since you applied, you can request an investigation.
Pre-ordered certificates
If you recently had a ceremony and pre-ordered a certificate, we aim to post all certificates within 7 working days of the ceremony.
If more than 14 days have passed since your ceremony, you can request an investigation.
What will happen next
We will investigate your request and contact you to arrange replacement certificates where needed. Any lost certificates will be voided.